Dealing with Difficult People – communicate with confidence

Communicate with Confidence

New Course: how to deal with difficult people starts May 18th 6-7.30pm 2017

provisional – scroll below

how to deal with difficult people

Are difficult people getting in the way of your happiness, well-being and success?

You may find them at work, in social situations, you may live them or they may be members of your family?

Even worse when you see them getting away with things; getting their way even though there is no sense to to it; getting advantages over everyone else; and in many cases being rewarded for their abusive behaviour with promotion and other advantages!

You probably would never want to behave the way they do. You don’t have it in you or you just couldn’t live with yourself if you behaved like that.

Maybe you’re attempts to confront them have failed and you’ve ended up with egg on your face, with them having more opportunity to have a “dig” at you.

As a result you may have come to the conclusion that it’s the nasty people that get ahead, and someone like you, just has to put up with this behaviour from others.

claire135It’s what I used to believe.
I saw these people achieving things that I couldn’t, and I gave up any hope that I could excel in this kind of way. But I was fed up with them undermining me, walking all over me, taking advantage of me, manipulating me, dis-empowering me  and generally dominating me.

And I was also fed up with feeling angry with myself for giving my power away to them, failing to be assertive once again and for losing my own self respect. It wasn’t doing anything for my confidence.

But is it really the nasty types that get ahead – in the long term?
Does being nasty, bullying, manipulating and overpowering other people really help to win friends and influence people?  In the end, I believe this kind of behaviour does back-fire on most people.

Another Way to Build Confidence and Self Respect

how to deal with difficult peopleMuch later in my life I discovered there was another way of interacting with these kinds of  people that was a lot more effective – and helped to build my self respect and confidence – and meant that these kind of people whilst unpleasant to deal with and be around, didn’t get to dis-empower me.

It also meant that they wouldn’t even think of approaching me to do the menial tasks that no one else wanted to do.

New course: Dealing with Difficult People
In this new course we will be addressing the area of how to hold your own against a wide range of difficult people, at work or in your personal life.

You will be discovering that you can get much further by being straightforward and authentic.

But you do need to know how to play the game  which does not need you to resort to anything underhand. But it does require you to make a shift within yourself.

  • You’ll also be discovering if there’s anything you are doing that is causing them to behave towards you in a disrespectful way.
  • You will learn powerful communication and drama exercises that enables you to be get across your message to the difficult people in your life,  so that they can be more open to respect your point of view.
  • You will have the opportunity to work on an area of difficulty and breakthrough any blocks that is perpetuating the situation, and receive feedback from others so you can communicate more effectively in future.

This 12 week course is aimed of people who have reached a certain level of confidence or participated in previous Making Moves courses.

I look forward to supporting you in making a transformation in this area of your communication.

See testimonials of how effective these methods are from my other courses.

Thursday Evening “DEALING WITH DIFFICULT PEOPLE” provisional
18th May 2017 – 3rd August 2017 tbc
Times: 6pm-7.30pm
Venue: The Upper Room, 8 Greenland Street NW1
Tube: Camden Town
Cost: £300 (12 sessions which can be paid in installments) or £285 (full payment in advance)

We know that quite a few people are keen to participate in this course. So we’re looking to run this course as an extra this summer so we need to know numbers.

You can let us know of your interest by paying the deposit – we will refund this if the course does not run – or if you are not able to pay the deposit, via the booking form i.e. just let us know your details so we can be in contact with you. As soon as the course is viable, we’ll be in contact. We won’t be able to run the course again until January or May 2018.

Online Booking – Dealing with Difficult People

See calendar for planned dates of other courses.

How to Find the Upper Room

Limited spaces so you are advised to book as soon as possible. Please note: it is fine to miss one or two sessions and still get enormous value from the course.

How to book your place

You can book online – the easiest way to book.

Online Booking – Dealing with Difficult People

Or to pay by other ways please fill in this booking form and we’ll be in touch with you


If you are unsure if the course would be right for you book a telephone consultation.

If you have another question please get in touch with us here:

Booking Enquiry

All information you give here is strictly confidential and will not be divulged to a third party for any reason.
  • In case we need to contact you in order to answer your questions.
From: Claire Schrader

claire135Hi there

Welcome to Making Moves particularly if you've been struggling with confidence.

I've been there myself so I do understand.

If you want to get started as soon as possible, there will also be another Express Yourself introductory evening on 2nd May in the lead up for the start our next round of courses in May.

Here's a bit more about each course:

The Breakthrough Group is the first step for many people - I've seen some miraculous transformations in my 18 years of running this group.

If being heard, speaking up in groups or any kind of public speaking is your challenge, then the Finding Your Voice course is a good place to start.

"I don't know what to say" is great for people with average confidence but find themselves stumped with what to say, working through improvisation and will transform your verbal confidence and social skills.

I suggest you book a telephone appointment with me and we can explore which would be the best first step for you, or get in touch by email

I look forward to hearing from you

Best, Claire