Terms and Conditions

My courses have a very high success rate for people who complete the courses (even those with severe inhibitions), and are very different from most other educational courses/classes. So that you and everyone else on your course gets maximum benefit I ask for slightly higher commitment levels.

Please read these terms and conditions carefully and make sure you understand them.

They are designed so that your course/workshop will be effective both for you and the other people participating.

I will do everything in my power to ensure that you make the shifts you are seeking and if you hit against any problems please communicate with me so I can support you better. If, for any reason, I feel the course is not right for you and another course would be better, it may be possible to transfer you to another course (if we have places available or to book you into a future course. Alternatively, I may suggest some individual sessions, either in addition to your course or in place of it.

IMPORTANT Please also be aware of my GDPR privacy and data protection policy. This is required by EU law. You will be agreeing to this when you sign up for the course. Your privacy and confidentiality is a very important aspect of my courses and has been so since 1997.

Securing your booking

When you express your intention to book on to a course or workshop (this may be after having a confidential chat with me about what you are wanting to achieve), you will receive an email containing details of how you book your place either online or offline. Alternatively you can book directly online. Please read the information carefully in the email and/or on the online booking page and be sure you understand it fully.

In order to secure your booking on the course of your choice, a non-refundable deposit is required –  usually at least a month before your course starts. We have a limited number of places on each course, so to avoid disappointment it is advisable to pay your deposit as soon as you can – because for the more popular courses, places can disappear and you may have to wait for the next time I run the course.

We will often email you and let you know that the course is close to being full so you have an opportunity to secure your place. However you must respond swiftly.

The deposit is in all cases non-refundable.

The balance of payment will be taken shortly after the course starts, unless you are paying by installments.

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It is possible to pay for a course by installments with a credit, debit card or by post-dated cheques – so that paying for a course is easier for you. Please see booking details for the individual course or workshop you have booked onto.

Please be aware that you commit to paying for all the sessions (even if you decide or have to leave the course and even if you are paying in installments.)  Please honour the arrangement you have made so we can continue to offer this option to others who, like you, would not be able to afford the course otherwise.

(If you encounter financial difficulties please be in touch with me so we can find a way of you continuing with the course. This may be through a long term installment arrangement or through work exchange.)

The process for workshops is similar. You can book online.

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Please note that commitment to the course or workshop is important in order for it to be effective both for you and other people in the course/workshop. This will involve you “sticking with it” even when you don’t feel like it, feel tired or are feeling a bit “wobbly”!

This is not the kind of course where you need to be “firing on all cylinders” – in fact coming to the course when you are feeling vulnerable is in most cases the best thing you can do – because a course like this is going to bring out your defence mechanisms. This is what has stopped you achieving your goals in the past. It is my job to support you through your wobbly patch so you can break through your resistance – and start moving through the blockages that have hampered you in the past.

I have seen fantastic results with people who are committed and are willing to give the course everything they’ve got. For many people learning how to be committed is the first step to making a real difference to their confidence levels.

If the course/workshop doesn’t work then I offer a 100% money back guarantee (see below for conditions).

It is fine to miss sessions however make sure that you are missing a session for an unavoidable reason. Are you missing a session because deep down you are not wanting or afraid to come?

Be aware all missed sessions must be paid for. If you miss too many sessions, particularly key early sessions in a course, I may suggest that you repeat the course. You will be offered a discount to repeat the course.


Money BackI am delighted to offer the No Moves Money Back Guarantee to new participants, because I know how effective these courses are. I want you to get value.

But you must meet these conditions. In the case of 12 week courses, you must attend 10 out of the 12 sessions of any course. If you are participating in a workshop or weekend course – you need to attend the full workshop or weekend – and not be more more than 15 minutes late at the start of each day and from a lunch-break. You must also participate in full in the course or workshop (see below).

If you meet these conditions   you have gained nothing from the experience then I will refund you money in total.

What do you mean “participate in full”?
This mean that you’re putting your best foot forward, you are visibly “doing your best” and engaging in the process, then I will happily refund your money.  That doesn’t mean that you won’t have resistance, won’t be scared or won’t have challenges to overcome. I am there to support you to the best of my ability with overcoming these (see top of this page).

However, if you are half-hearted about participating then you will get half-hearted results – that’s the way it is. I do not refund money to people who do not demonstrate their commitment to the course or workshop.

I also ask you to wait 6 weeks after a course or workshop has finished before you apply for your refund, because it can take a little while for the shifts to take place. Results are sometimes instantaneous but for many people it can take a little while for you to process the changes.

Please be aware that everyone is different and has different ways of growing and shifting and I cannot guarantee you will achieve the results you are seeking straight away – particularly if you’ve had a lot of painful experiences that have undermined your confidence or have been deeply in your shell for a very long time.

Often by participating in a follow up course or attending an individual session will enable you to move through the internal blockages and you will then see significant shifts. Slow and steady progress is recommended.

Be aware that as a human you are a complex being,

You can email or call us about any of this if you want to know more, and we will be happy to discuss.


No refund will be made if for whatever reason you cancel after the course has begun.

In the unlikely event that I have to cancel your course, a full refund will be made.  I do not cover any travel costs incurred unless under exceptional circumstances and this is at my discretion.

If you pay the non-refundable deposit, the outstanding balance will be taken shortly after the course starts. If you book in the week before the first session, it’s fine to join but full payment must be made before the day of the first session.

If your employer is paying and you would prefer to be invoiced, please notify us at Making Moves. Email michelle at sunflowereffect dot com.

In the event of cancellation by you after paying in full, a refund of the balance (less the non-refundable deposit) will be made provided that notice of 14 days is given before the course begins. If we are able to fill your place, you may be able to transfer the fee to a future course.

If you cancel a cheque, debit/credit card or electronic payment without contacting and consulting with me first,  you will not be able to participate in any future courses until full restitution is made. You have agreed with these terms and conditions when you sign up for the course and so you are legally bound to make payment. So, in cancelling your payment you are in effect breaking the law. If you have hit a significant challenge please contact me so we can discuss your situation. I bend over backwards to support you.  So please get in touch, and honour these terms and conditions, rather than taking such a drastic action.

If, after the first session, you feel that the course is not suitable for you or may even impede your progress (this is very rarely the case), then get in touch with me. I may suggest doing some individual sessions or participating in some other kinds of work, before rejoining the course at a future date.  I may approach you if I feel that the course is not suitable for you or you may need some extra help. See below.

If a cheque bounces or a payment fails, we will inform you and give you an opportunity to make payment again.


In the time that you choose to participate in my courses, in whatever capacity, I offer you my heartfelt support to assist you in breaking out of your shell. However, I ask that you take full responsibility for yourself, your own learning and for getting any additional support you may need.

I have noticed over the years that when you participate in my courses and take responsibility for yourself, (this is different from blaming yourself and feeling guilty for the mistakes you have made), you will naturally begin to build confidence. As a result changes will inevitably occur in other areas of  your life, such as work, health and relationships.

Please inform me in advance about any medical, mental or emotional conditions either past or present about you which may affect your health or suitability to do the course. Part of the basis of my commitment to you is that you let me know information regarding yourself. This will be confidential. We recommend that if you are currently in therapy, that you discuss doing this course with your therapist.

If I feel that the course that you are booked onto is having a detrimental effect on you, I may suggest that you transfer to another of  my courses (where possible), attend an individual session, or that you stop attending the course. If I am not able to offer the help you need, I will refund your course fees for the remaining sessions. If you have attended 4 sessions, and then you miss 2 sessions before contacting me or responding to my emails/calls – I will refund 6 sessions of a 12 week course.

In rare circumstances it may be necessary to ask a participant to leave a course due to inappropriate conduct. In these cases no refunds or transfers will be given. This has never yet happened, as my courses attract positive, motivated and highly supportive people. This is something that many participants comment on.


I will consider in good faith complaints made to me in writing. In the unlikely event that we are unable to resolve any issues and it becomes necessary to refer the problem to a single mediator or into arbitration, we will share the costs of this between us.


All web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Claire Schrader.

ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order or making a booking with Making Moves or using this web site as a learning resource. Any other use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Making Moves or Claire Schrader is strictly prohibited.

Claire Schrader and Making Moves courses workshops, events, exercises and processes are protected under copyright. They look easier than they actually are. Do not attempt to try out the exercises, processes on others without proper training. Claire Schrader and Making Moves is not responsible for any adverse affects resulting as the consequences of your actions.

From: Claire Schrader


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Hi there

Want to get started as soon as possible?

The Breakthrough Group is the first step for many people - particularly if you feel shy, self-conscious or experience social anxiety. I've seen some miraculous transformations in my 20 years of running this group.
Courses next start Tues 17th Sept @ 7.45pm  and Tues 24th Sept  @5.30pm

If speaking up in groups, being heard, or any public speaking is your challenge, then the  Finding Your Voice course is a good place to start if anxiety and nerves are the issue. I've had people with very severe symptoms including panic attacks, overcome these issues with relative ease.

Courses start Wed 18th Sept @ 7.45pm  and Thurs 26th Sept @5.30pm

"I don't know what to say" improvisation for social confidence is great for people with average confidence who experience some form of social anxiety or awkwardness but find themselves stumped with knowing what to say. Working through improvisation and will transform your verbal confidence and social skills.

Starts Thursday 19th Sept 7.45-9.45pm

You can book online for all my courses and events.

Book a telephone appointment with me or get in touch by email if you're not sure which course is right for you.

Or see my most recent Facebook Live  Join my page to get daily support on your confidence journey.

Or join my next Introductory Evening is on 10th December.

A great way to get a taste of what to expect before joining one of my courses.

I look forward to hearing from you

Best, Claire