Terms and Conditions

Making Moves Courses have a very high success rate for people who complete the courses (even those with severe inhibitions), and are very different from most other educational courses/classes. So that you and everyone else on your course gets maximum benefit we ask for slightly higher commitment levels.

Please read these terms and conditions carefully and make sure you understand them.

They are designed so that your course/workshop will be effective both for you and the other people participating.

Claire will do everything in her power to ensure that you make the shifts you are seeking and if you hit against any problems please communicate with her so she can support you better.

IMPORTANT Please also be aware of our privacy and data protection GDPR policy

Securing your booking

When you express your intention to book on to a course or workshop (this may be after having a confidential chat with Claire about what you are wanting to achieve), you will receive an email containing details of how you book your place either online or offline. Please read this information carefully and be sure you understand it fully.

In order to secure your booking on the course of your choice, a non-refundable deposit is required –  usually a month before your course starts. We have a limited number of places on each course, so to avoid disappointment it is advisable to pay your deposit as soon as you can – because in the more popular courses, places can disappear and you may lose your place.

We will often email you and let you know that the course is close to being full so you have an opportunity to secure your place. However you must respond swiftly.

The deposit is in all cases non-refundable.

The balance of payment should be received at least two weeks before the course starts unless you are paying by installments.

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It is possible to pay for a course by installments with a credit, debit card or by post-dated cheques – so that paying for a course is easier for you. Please see booking details for the individual course or workshop you have booked onto.

Please be aware that you commit to paying for all the sessions (even if you decide or have to leave the course and even if you are paying in installments.)  Please honour the arrangement you have made so we can continue to offer this option to others who like you would not be able to afford the course otherwise.

(If you encounter financial difficulties please be in touch with us so we can find a way of you continuing with the course. This may be through a long term installment arrangement or through work exchange.)

The process for workshops is similar. You can book online.

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Please note that commitment to the course or workshop is important in order for it to be effective both for you and other people in the course/workshop. This will involve you “sticking with it” even when you don’t feel like it, feel tired or are feeling a bit “wobbly”!

This is not the kind of course where you need to be “firing on all cylinders” – in fact coming to the course when you are feeling vulnerable is in most cases the best thing you can do – because a course like this is going to bring out your defence mechanisms. This is what has stopped you achieving your goals in the past. Claire will support you through your wobbly patch so you can break through your resistance – and start moving through the blockages that have hampered you in the past.

We have seen fantastic results with people who are committed and are willing to give the course everything they’ve got. For many people learning how to be committed is the first step to making a real difference to their confidence levels.

If the course/workshop doesn’t work then we offer a 100% money back guarantee (see below for conditions).

It is fine to miss sessions however make sure that you are missing a session for an unavoidable reason. Are you missing a session because deep down you are not wanting or afraid to come?

Be aware all missed sessions must be paid for. If you miss too many sessions, particularly key early sessions in a course, Claire may suggest that you repeat the course. You will usually


Money BackClaire offers the No Moves Money Back Guarantee to new participants, because she knows how effective these courses  are. In the case of 12 week courses, you must attend 10 out of the 12 sessions out of any group and participate fully in the sessions and you have gained nothing from the experience then Making Moves will refund you money in total.

If you are participating in a workshop or weekend course – you need to attend the full workshop – and not be more more than 15 minutes late at the start of each day and from a lunch-break.

What do you mean “participate in full”?
This mean that you’re putting your best foot forward. You are visibly “doing your best” and engaging in the process then we will happily refund your money.  That doesn’t mean that you won’t have resistance, won’t be scared or won’t have challenges to overcome. Claire will support you to the best of her ability with overcoming these.

However, if you are half-hearted about participating then you will get half-hearted results – that’s the way it is. We do not refund money to people who do not demonstrate their commitment to the course or workshop.

We also ask you to wait 6 weeks after a group, course or workshop has finished before you apply for your refund, because it can take a little while for the shifts to take place. Results are sometimes instantaneous but for many people it can take a little while for you to process the changes.

Please be aware that everyone is different and has different ways of growing and shifting and we cannot guarantee you will achieve the results you are seeking straight away – particularly if you’ve had a lot of painful experiences that have undermined your confidence or have been deeply in your shell for a very long time.

Often by participating in a follow up course or attending an individual session will enable you to move through the internal blockages and you will then see significant shifts. Slow and steady progress is recommended.

Be aware that as a human you are a complex being,

You can email or call us about any of this if you want to know more, and we will be happy to discuss.


No refund will be made if for whatever reason you cancel after the course has begun.

In the unlikely event that Making Moves has to cancel your course, a full refund will be made.  We do not cover travel costs incurred unless exceptional circumstances and this is at our discretion.

The outstanding balance must be paid at least two weeks before the course begins. If you book in the week before the first session, it’s fine to join but full payment must be made before the day of the first session.

If your employer is paying and you would prefer to be invoiced, please notify us at Making Moves. Email michelle at sunflowereffect dot com.

In the event of cancellation by you after paying in full, a refund of the balance (less the non-refundable deposit) will be made provided that notice of 14 days is given before the course begins. Or you may be able to transfer the fee to a future course.

If you cancel a cheque, debit/credit card or electronic payment without contacting and consulting with Making Moves first,  you will not be able to participate in any future courses until full restitution is made. If you have hit a significant challenge please contact Claire so she can discuss your situation with you. We bend over backwards to support you so please get in touch, and honour these terms and conditions, rather than taking such drastic action.

If, after the first session, you feel that the course is not suitable for you or may even impede your progress (this is very rarely the case), then get in touch with Claire. She may suggest doing some individual sessions or participating in some other kinds of work, before rejoining the course at a future date.  She may approach you if she feels that the course is not suitable for you or you may need some extra help. See below.

If a cheque bounces or a payment fails, we will inform you and give you an opportunity to make payment again.


In the time that you choose to participate in Making Moves, in whatever capacity, we will offer you heartfelt support, as best we can, to assist you in breaking out of your shell. We ask that you take responsibility for yourself, your own learning and for getting any additional support you may need. We have noticed over the years that when people begin to build confidence, changes can occur in other areas of their lives such as their work and relationships.

Please inform Claire in advance about any medical, mental or emotional conditions either past or present about you which may affect your health or suitability to do the course. Part of the basis of our commitment to you is that you let us know information regarding yourself. This will be confidential. We recommend that if you are currently in therapy that you discuss doing this course with your therapist.

If Claire feels that the course that you are booked onto is having a detrimental effect on you, she may suggest that you transfer to another of her courses (where possible), attend an individual session with her or that you stop attending the course. In this case she will refund your course fees for the remaining sessions i.e., If you have attended 4 sessions, and then you miss 2 sessions before contacting her or responding to her emails/calls – she will refund 6 sessions of a 12 week course.

In rare circumstances it may be necessary to ask a participant to leave a course. In these cases no refunds or transfers will be given. This has never yet happened as Making Moves Courses attracts positive, motivated and highly supportive people. This is something that many participants positively comment on.


We will consider in good faith complaints made to us in writing. In the unlikely event that we are unable to resolve any issues, we and you agree to refer the problem to a single mediator and into arbitration.


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ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order or making a booking with Making Moves or using this web site as a learning resource. Any other use of materials on this web site – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Making Moves or Claire Schrader is strictly prohibited.

Claire Schrader and Making Moves courses workshops, events, exercises and processes are protected under copyright. They look easier than they actually are. Do not attempt to try out the exercises, processes on others without proper training. Claire Schrader and Making Moves is not responsible for any adverse affects resulting as the consequences of your actions.

From: Claire Schrader


Hi there
Welcome to Making Moves particularly if you've been struggling with confidence.
I've been there myself, so I do understand.

If you want to get started as soon as possible, my next round of courses are starting and there are a few places left.

The Breakthrough Group is the first step for many people - particularly if you feel shy, self-conscious or experience social anxiety I've seen some miraculous transformations in my 20 years of running this group.
Courses start Wed 19th Sept @ 7.45pm and Tues 25th Sept @5.30pm

If speaking up in groups, being heard, or any public speaking is your challenge, then the  Finding Your Voice course is a good place to start if anxiety and nerves are the issue. I've had people with very severe symptoms including panic attacks, overcome these issues with relative ease.

Course start Tues 18th Sept @ 7.45pm and Wed 26th Sept @5.30pm

"I don't know what to say" improvisation for social confidence is great for people with average confidence who experience some form of social anxiety or awkwardness but find themselves stumped with knowing what to say. Working through improvisation and will transform your verbal confidence and social skills.

Start Thurs 20th Sept @ 6pm. Next evening course January 2019 @7.45 and Tues 25th Sept @5.30pm LAST PLACES

I also will be running a rarely offered advanced Performance Course (designed for quiet people) to enable you to overcome your fears of performing to a live audience.

You can book online for all my courses and events.

Book a telephone appointment with me or get in touch by email if you're not sure which course is right for you.

If difficult life experiences are undermining your confidence, Breakthrough Plus is a 2-weekend course that will enable you to transform those experiences. It will be running again Nov/Dec 2018. Limited places.

I look forward to hearing from you

Best, Claire