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Terms and Conditions

1.              Introduction

The Sunflower Effect Courses have a very high success rate for people who complete the courses (even those with severe inhibitions) and are very different from most other educational courses/classes. So that you and everyone else on your course will experience maximum benefit I ask for slightly higher commitment levels.

Please read these terms and conditions carefully and make sure you understand them before booking a place on one of the Sunflower Effect Confidence Courses.

They are designed so that your course/workshop will be effective both for you and the other people participating.

By purchasing services and/or products on this site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase services or products from this site.

We will do everything in our power to ensure that you make the shifts you are seeking and if you hit against any problems please communicate with us so we can support you better. If for any reason, we feel the course is not right for you and another course would be better, it may be possible to transfer you to another course (if we have places available or to book you into a future course. Alternatively, we may suggest some individual sessions, either in addition to your course or in place of it).

 

2.             Securing your booking

When you express your intention to book on to a course or workshop (this may be after having a confidential chat with us about what you are wanting to achieve), you will receive an email containing details of how you book your place either online or offline. Alternatively, you can book directly online. Please read the information carefully in the email and/or on the online booking page and be sure you understand it fully.

In order to secure your booking on the course of your choice, a non-refundable deposit is required –  usually at least a month before your course starts. We have a limited number of places on each course, so to avoid disappointment it is advisable to pay your deposit as soon as you can – because for the more popular courses, places can disappear and you may have to wait for the next time we run the course.

The deposit is in all cases non-refundable.

The balance of payment will be taken shortly after the course starts unless you are paying by instalments.

IMPORTANT Please also be aware of our GDPR privacy and data protection policy. This is required by EU law. You will be acknowledging that you are aware of my privacy policy when you sign up for the course. Your privacy and confidentiality is a very important aspect of my courses and has been so since 1997.

 

3.             Payment by instalments

It is possible to pay for a course by instalments with a credit, debit card or by post-dated cheques – so that paying for a course is easier for you. Please see booking details for the individual course or workshop you have booked onto. Please note – only in exceptional circumstances do we allow you to pay instalments by electronic transfer. This is because a number of participants have failed to pay their instalment as agreed and have required extra admin chasing them up.

Please be aware that you commit to paying for all the sessions (even if you decide or have to leave the course and even if you are paying in instalments.)  Please honour the arrangement you have made so we can continue to offer this option to others who, like you, would not be able to afford the course otherwise.

(If you encounter financial difficulties please be in touch with us so we can find a way of you continuing with the course. This may be through a long-term instalment arrangement or through work exchange.)

The process for workshops is similar. You can book online.

 

4.             Commitment

Please note that commitment to the course or workshop is important in order for it to be effective both for you and other people in the course/workshop. This will involve you “sticking with it” even when you don’t feel like it, feel tired or are feeling a bit “wobbly”!

This is not the kind of course where you need to be “firing on all cylinders” – in fact coming to the course when you are feeling vulnerable is in most cases the best thing you can do – because a course like this is going to bring out your defence mechanisms. This is what has stopped you from achieving your goals in the past. It is our job to support you through your wobbly patch so you can break through your resistance – and start moving through the blockages that have hampered you in the past.

We have seen fantastic results with people who are committed and are willing to give the course everything they’ve got. For many people learning how to be committed is the first step to making a real difference to their confidence levels.

If the course/workshop doesn’t work then we offer a 100% money-back guarantee (see below for conditions).

It is fine to miss sessions however make sure that you are missing a session for an unavoidable reason. Are you missing a session because deep down you are not wanting or afraid to come?

Be aware all missed sessions must be paid for. If you miss too many sessions, particularly key early sessions in a course, I may suggest that you repeat the course. You will be offered a discount to repeat the course.

5.             No Moves Money-back Guarantee

Money BackWe are delighted to offer the No Moves Money-Back Guarantee to new participants because we know how effective these courses are. We want you to get value.

But you must meet these conditions. In the case of 12-week courses, you must attend 10 out of the 12 sessions of any course. If you are participating in a workshop or weekend course – you need to attend the full workshop or weekend – and not be more than 15 minutes late at the start of each day and from a lunch-break. You must also participate in full in the course or workshop (see below).

If you meet these conditions you have gained nothing from the experience then I will refund in full the payment I received from you. Please be aware that the card services do not refund their fees, so if you have paid online there will be a small deduction – depending on what fees we have paid. We will include this information when we make the refund. You are welcome to pay in full by electronic transfer. But you also must fill in this booking form 

What do you mean “participate in full”?
This means that you’re putting your best foot forward, you are visibly “doing your best” and engaging in the process, then we will happily refund your money.  That doesn’t mean that you won’t have resistance, won’t be scared or won’t have challenges to overcome. We are there to support you in overcoming these issues (see the top of this page).

However, if you are half-hearted about participating then you will get half-hearted results – that’s the way it is. We do not refund money to people who do not demonstrate their commitment to the course or workshop.

We also ask you to wait 6 weeks after a course or workshop has finished before you apply for your refund because it can take a little while for the shifts to take place. Results are sometimes instantaneous but for many people, it can take a little while for you to process the changes.

Please be aware that everyone is different and has different ways of growing and shifting and we cannot guarantee you will achieve the results you are seeking straight away – particularly if you’ve had a lot of painful experiences that have undermined your confidence or have been deeply in your shell for a very long time.

Often by participating in a follow-up course or attending an individual session will enable you to move through the internal blockages and you will then see significant shifts. Slow and steady progress is recommended. Those who participate in a number of our courses, see the most significant results.

Be aware that as a human you are a complex being, and if you have received psychological damage, it can take time to heal and recover. The Sunflower Effect has helped many people recover from these traumas, and in fact, has proved more effective than many other methods.   Growth is incremental and we advise participating in other complementary courses and coaching to maintain your progress and to see even deeper results.

We also ask you to apply for the 100% Money Back Guarantee within 4 months of completing your course.

The Sunflower Effect invites you to look at your life, behaviour and beliefs and explore different ways of behaving and operating in the world.  It is based on solid principles and evidence that has worked for thousands of people, and you are free to go back to your old behaviours and beliefs after your course or workshop. We are simply asking you to open your mind to other possibilities whilst you are participating.

If you are not willing to open your mind, are verbally antagonistic and your conduct is having a negative impact on other participants, we reserve the right to ask you to leave the course or workshop. In this case, no refund will be offered, except in exceptional circumstances.

You can email or call us about any of this if you want to know more and we will be happy to discuss.

Training Courses

Please note that the Money Back Guarantee does not apply to Training Courses i.e. the Introductory Training Workshop or the Foundation Course Leader Training.  This is because these are vocational courses, training you to deliver the  Sunflower Effect Confidence Courses and do not carry a Money-back Guarantee.

However please get in touch if you are not satisfied with the quality and content of the teaching. There is no refund of course fees if you need to leave the course, and you will need to complete any payment plan you have entered into. However, you will be able to join the sessions you missed at a lowered fee, the next time we run the course.

6.             Cancellation

No refund will be made if for whatever reason you cancel after the course has begun.

In the unlikely event that I have to cancel your course, a full refund will be made less any fees that the card service charges.  We do not cover any travel costs incurred.

In case of future lockdowns due to COVID 19 or any similar public health emergency, when we are unable to run the courses safely at the venue, we will move the course online. If you are unable to attend the online sessions you can make up the sessions you missed when we run the course again.

If you pay the non-refundable deposit, the outstanding balance will be taken shortly after the course starts. If you book in the week before the first session, it’s fine to join but full payment must be made before the day of the first session.

If your employer is paying and you would prefer to be invoiced, please notify us at Making Moves. Email michelle at sunflowereffect dot com.

In the event of cancellation by you after paying in full, a refund of the balance (less the non-refundable deposit and less any fees charged by the card services) will be made provided that notice of 14 days is given before the course begins. If we are able to fill your place, you may be able to transfer the full fee to a future course.

If you cancel a cheque, debit/credit card or electronic payment without contacting and consulting with us first,  you will not be able to participate in any future courses until full restitution is made. You have agreed with these terms and conditions when you sign up for the course and so you are legally bound to make payment. So, in cancelling your payment you are in effect breaking the law. If you have hit a significant challenge please contact us so we can discuss your situation. we bend over backwards to support you.  So please get in touch, and honour these terms and conditions.

If, after the first session, you feel that the course is not suitable for you or may even impede your progress (this is very rarely the case), then get in touch with us. I may suggest doing some individual sessions or participating in some other kinds of work, before rejoining the course at a future date.  We may approach you if I feel that the course is not suitable for you or you may need some extra help. See below.

If a cheque bounces or a payment fails, we will inform you and give you an opportunity to make the payment again.

7.             Your obligations

In the time that you choose to participate in the Sunflower Effect Courses, in whatever capacity, we offer you our heartfelt support to assist you in breaking out of your shell. However, we ask that you take full responsibility for yourself, your own learning and for getting any additional support you may need.

We have noticed over the years that when you participate in the Sunflower Effect Courses and take responsibility for yourself, (this is different from blaming yourself and feeling guilty for the mistakes you have made), you will naturally begin to build confidence. As a result, changes will inevitably occur in other areas of your life, such as work, health and relationships.

Please inform us in advance about any medical, mental or emotional conditions either past or present about you which may affect your health or suitability to do the course. Part of the basis of our commitment to you is that you let us know information regarding yourself. This will be confidential. We recommend that if you are currently in therapy, you discuss doing this course with your therapist.

If we feel that the course that you are booked onto is having a detrimental effect on you, we may suggest that you transfer to another of my courses (where possible), attend an individual session, or that you stop attending the course. If we are not able to offer the help you need, we will refund your course fees for the remaining sessions, less any fees that the card service charges. If you have attended 4 sessions, and then you miss 2 sessions before contacting us or responding to our emails/calls – we will refund 6 sessions of a 12-week course.

In rare circumstances, it may be necessary to ask a participant to leave a course due to inappropriate conduct. In these cases, no refunds or transfers will be given. This has never yet happened, as the courses attract positive, motivated and highly supportive people. This is something that many participants comment on.

8.             Our obligations

We warrant you that the Sunflower Effect Course and any materials purchased from us are of a satisfactory quality and reasonably fit for the purpose for which the Sunflower Effect Courses are supplied.

We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise. But please do inform us of any inaccuracies you find.

We acknowledge that in the course of delivering the Sunflower Effect Courses we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information.

We are responsible only for providing the Sunflower Effect Courses.  Due to the nature of the Sunflower Effect Course and the fact that your success is dependent on a number of factors over which we have no control (your psychological history and external events that are negatively affecting your progress), we do not guarantee any particular result. However see Item 5 The Money Back Guarantee which ensures the efficacy and effectiveness of the courses for the majority of our participants.

Optional support services will be available in the form of follow-on courses, individual sessions to assist you in overcoming these issues. These services will carry a separate fee. You are recommended to take advantage of this support. We achieve much faster results than most other types of therapeutic support. The fact that you have done one course with us is going to accelerate your progress

Privacy policy and Acceptable use policy. Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our GDPR privacy and data protection policy

The online sessions of the programme are held on third-party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Sunflower Effect Courses but in the event that such content (or any content added by you or other participants in the Programme) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

 

9.            Low numbers on courses

Due to the pandemic and similar situations, we have often chosen to run a course with low numbers rather than cancel a course for the benefit of the participants who have booked onto the course. If we choose to run the course and so long as the course material is covered, we reserve the right to reduce the number of sessions that the course runs for, without any impact on your learning experience. As we prefer to stick to our policy of keeping our courses affordable, this will recompense us for loss of income without effecting the benefits you receive from the course. If this is the case we will inform you that this will be happening verbally in classes and in writing.

10.            If there is a problem with the services

In the unlikely event that there is any defect with the Sunflower Effect Courses.

(1)          please contact Claire Schrader or the Course Leader(s) who delivered your course and tell us as soon as reasonably possible;
(2)          please give us a reasonable opportunity to repair or fix any defect; and
(3)          we will use every effort to repair or fix the defect.

As a consumer, you have legal rights in relation to services not carried out by Claire Schrader and her Course Leaders with reasonable skill and care. After following the steps above, giving us reasonable opportunity to fix the defect, you must inform us at any time from the date of commencement of the Sunflower Effect Confidence Course by emailing us and clearly stating how the Sunflower Effect Confidence Course was not carried out with reasonable skill and care.  If we agree (acting reasonably) that the course was not carried out by us with reasonable skill and care (rather than as a result of your action or inaction or your personal shortcomings), we may provide you with a refund of the amount paid by you (minus any non-refunded fees if payment was made by credit or debit card) or may make a partial refund. This is at our discretion.

We will consider in good faith complaints made to us in writing (as described above). In the unlikely event that we are unable to resolve any issues and it becomes necessary to refer the problem to a single mediator or into arbitration, we will share the costs of this between us.

11.              Intellectual Property

Claire Schrader is the owner or the licensee of all Intellectual Property Rights and all other rights in the Sunflower Effect Courses and all content within the Sunflower Effect Courses and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the programme or the content of the programme to you or to any other person.

The content and materials in the Sunflower Effect Courses are for your sole use only. You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the programme.

Claire Schrader and the Sunflower Effect courses, workshops, events, exercises and processes are protected under copyright. They look easier than they actually are. Do not attempt to try out the exercises, processes on others without proper training. Claire Schrader and Making Moves are not responsible for any adverse effects resulting as a consequence of your actions. You may apply to join the Sunflower Effect Course Leader Training so you can offer the processes to colleagues, friends and family.

Claire Schrader grants to you a limited, non-exclusive, non-transferable, non-sub-licensable revocable licence to use all or any of the content of the Sunflower Effect Courses for the purposes for which the Sunflower Effect Courses was provided only. You may not “reclothe” the Sunflower Effect Confidence Courses and set up a rival service in competition with other Sunflower Effect Confidence Course Leaders/Specialists.

Except as set out in paragraph 5.3 of the Sunflower Effect Professional Training Terms and Conditions, you may not use any of Claire Schrader’s intellectual property rights at any time except where duly licensed. Use of our logo is strictly prohibited without Claire Schrader’s prior written consent. If you become licensed as a Sunflower Effect Course Leader and join the team of Sunflower Effect Confidence Course Leaders/Specialists will be granted limited permission to use the Sunflower Effect logo and Claire Schrader’s graphic design resources in order to promote the Sunflower Effect Confidence Courses in your location.

You may not without Claire’s Schrader’s prior written consent make any audio or visual recordings of any part of our Programme.

We may from time to time record the Sunflower Effect Courses being delivered during your attendance for the benefit of training future Course Leaders and on zoom course for participants who are absent.  You will usually be asked for your consent if you are present. You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent.

You acknowledge that certain information contained in the Sunflower Effect Courses and written materials is already in the public domain.

You are not permitted to sell or promote products or services to other participants in the Sunflower Effect Courses at or during any part of the Sunflower Effect Courses without Claire Schrader’s or her Course Leader’s prior written permission.

Website

All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Claire Schrader. This is with the exception of graphics which have been purchased or are available through a Creative Commons License or through services such as Pixabay.

ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of placing an order or making a booking with Making Moves or using this web site as a learning resource. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Making Moves or Claire Schrader is strictly prohibited.

The provisions of this paragraph 12 shall survive termination of the Contract.

 

12.              Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

Please check these terms and conditions periodically for changes.

Your continued use of this site and purchase of services or products on this site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to any existing provision of services, we will notify you of the changes.

 

These terms and conditions shall continue until the end of the Sunflower Effect Confidence Course you have enrolled for, when this contract shall expire other than for the Terms that are specifically stated to remain in force.