Advanced Course: Dealing with Difficult People

A unique course to learn valuable tools on how to deal with the difficult people in your life

Are difficult people getting in the way of your happiness, well-being and success?

You may find them at work, in social situations, you may live them or they may be members of your family?

Even worse when you see them getting away with things; getting their way even though there is no sense to to it; getting advantages over everyone else; and in many cases being rewarded for their abusive behaviour with promotion and other advantages!

You probably would never want to behave the way they do. You don’t have it in you or you just couldn’t live with yourself if you behaved like that.

Maybe you’re attempts to confront them have failed and you’ve ended up with egg on your face, with them having more opportunity to have a “dig” at you.

As a result you may have come to the conclusion that it’s the nasty people that get ahead, and someone like you, just has to put up with this behaviour from others.

claire135This is what I used to believe.

I saw these people achieving things that I couldn’t, and I gave up any hope that I could excel in this kind of way. But I was fed up with them undermining me, walking all over me, taking advantage of me, manipulating me, dis-empowering me  and generally dominating me.

And I was also fed up with feeling angry with myself for giving my power away to them, failing to be assertive once again and for losing my own self respect. It wasn’t doing anything for my confidence.

But is it really the nasty types that get ahead – in the long term?

Does being nasty, bullying, manipulating and overpowering other people really help to win friends and influence people?  In the end, I believe this kind of behaviour does back-fire on most people.

Another Way to Build Confidence and Self Respect

Much later in my life I discovered there was another way of interacting with these kinds of  people that was a lot more effective – and helped to build my self respect and confidence – and meant that these kind of people whilst unpleasant to deal with and be around, didn’t get to dis-empower me.

It also meant that they wouldn’t even think of approaching me to do the menial tasks that no one else wanted to do.

how to deal with difficult people

Dealing with Difficult People
In this course we will be addressing the area of how to hold your own against a wide range of difficult people, at work or in your personal life.

You will be discovering that you can get much further by being straightforward and authentic.

But you do need to know how to play the game  which does not need you to resort to anything underhand. But it does require you to make a shift within yourself.

  • You’ll also be discovering if there’s anything you are doing that is causing them to behave towards you in a disrespectful way.
  • You will learn powerful communication and drama exercises that enables you to be get across your message to the difficult people in your life,  so that they can be more open to respect your point of view.
  • You will have the opportunity to work on an area of difficulty and breakthrough any blocks that is perpetuating the situation, and receive feedback from others so you can communicate more effectively in future.

This 12 week course is aimed of people who have participated in previous Making Moves courses since we will be working through a dramatic process. Therefore I prefer you to have participated in at least one of my courses or workshops before you sign up for this one. If you have some drama experience, scroll below to contact me about your individual case.

I look forward to supporting you in making a transformation in this area of your communication.

What participants have said about Dealing with Difficult People

I signed up for “Dealing with Difficult People” because I was confronted with a challenging situation in my personal life. I felt attacked, blamed and accused without any reason. I felt these people just did not listen to me or understand me and whatever I would do, they would keep blaming me. All my attempts to communicate in a peaceful way failed.

Claire’s course was really eye-opening. I learned so much about myself and my relation to people in all areas of my personal and professional life. It’s incredibly helpful to know what type of difficult person you’re dealing with and what really drives them, and what you can do to change your behaviour, which will in turn change theirs. I walked out of this course feeling empowered and much more confident.

This is not something you can learn by reading a book: Claire’s wonderful way of working with the body, the group, the energy, as well as her intuition, clarity and creativity make this course so great. Even though I never had my ‘practiced’ conversation in real life, the work in the course really shifted something and my attitude towards the situation changed. I don’t feel I’m the victim of these difficult people anymore. Thank you Claire and all the participants.
Anna, Education Administrator Verified Review on Hotcourses

Amazing insight into the various personalities people have. Also seeing the intent that drives people’s difficult behaviour and how to deal with it has made it much easier for me to relate to such people. What I learned too is that I am also at times a difficult person. The biggest shift for me is realising that the quality of the relationship I have with someone is my responsibility, so really I have to take ownership. I now feel bolder, more courageous and slightly less insecure facing people with authority.
Ida, Health practitioner Verified Review on Hotcourses

I signed up to the Dealing with Difficult People course as I’ve always had trouble dealing with difficult personality types, especially at work. I have done other courses with Claire and I like the safe and comfortable atmosphere she creates. The course explored the main difficult personality types and what motivates people to behave that way. I came away understanding some of the difficult people in my life much better as well as how my own behaviour could at tines come across as difficult.

I’d highly recommend this course to anyone who finds themselves replaying events with difficult people and thinking ‘I should have said this instead’. I am still using the tools I learnt in the course and I have felt a great improvement in many relationships. I’m getting better at handling difficult situations and people, asserting boundaries without feeling guilty. Most importantly I had a lot of fun and always looked forward to the session every week. 
Jennifer, teacher  Verified Review on Hotcourses

I have done several of Claire’s courses over the last few years, starting with “Finding Your Voice”. Part of my reason for going on “Finding Your Voice” was to start feeling more confident when I deal with people that are very different to me or challenging in some way. I had a big shift in my inner confidence from that course, so when Claire ran “Dealing with Difficult People” I was very keen to join.

It was really useful to understand the different types of difficult people, their motivations, the behaviours that they can employ, and how I react to them. Being able to think about effective ways of responding, without being “on the spot” in a real situation, and to try different approaches was extremely valuable. It has given me lots of food for thought and helped me to not feel intimidated by the overbearing people I encounter in my work. I also learned a great deal from the experiences of others on the course and the types of difficult people they encounter. And it was lots of fun! 
Mary O’Donnell, engineer

See testimonials of how effective these methods are from my other courses.


May 14th – July 30th 2019
Times: 7.45pm-9.45pm
Venue: Magdalen Centre, Euston NW1 IBN
Cost: £375 which can be paid  in installments. £360 full payment discount

Please get in touch below details of when this course will run next.

See calendar for planned dates of next course.

How to find the Magdalen Centre (next to St Mary’s Church), Euston

Limited spaces so you are advised to book as soon as possible. Please note: it is fine to miss one or two sessions and still get enormous value from the course.

How to book your place

You can book online – the easiest way to book. If you would like to join the next course please contact us or fill out the Enquiry form below.

Online Booking – Dealing with Difficult People

Or to pay by other means please fill in this booking form and we’ll be in touch with you}


You are welcome to book an informal consultation on the phone if you’re not sure this is the right group for you. Or send us an email below.

Book a telephone consultation with Claire
If you have another question please get in touch with us here:

Booking Enquiry

All information you give here is strictly confidential and will not be divulged to a third party for any reason.
  • In case we need to contact you in order to answer your questions.


From: Claire Schrader


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Hi there

Want to get started as soon as possible?

The Breakthrough Group is the first step for many people - particularly if you feel shy, self-conscious or experience social anxiety. I've seen some miraculous transformations in my 20 years of running this group.
Courses next start Tues 17th Sept @ 7.45pm  and Tues 24th Sept  @5.30pm

If speaking up in groups, being heard, or any public speaking is your challenge, then the  Finding Your Voice course is a good place to start if anxiety and nerves are the issue. I've had people with very severe symptoms including panic attacks, overcome these issues with relative ease.

Courses start Wed 18th Sept @ 7.45pm  and Thurs 26th Sept @5.30pm

"I don't know what to say" improvisation for social confidence is great for people with average confidence who experience some form of social anxiety or awkwardness but find themselves stumped with knowing what to say. Working through improvisation and will transform your verbal confidence and social skills.

Starts Thursday 19th Sept 7.45-9.45pm

You can book online for all my courses and events.

Book a telephone appointment with me or get in touch by email if you're not sure which course is right for you.

Or see my most recent Facebook Live  Join my page to get daily support on your confidence journey.

Or join my next Introductory Evening is on 10th December.

A great way to get a taste of what to expect before joining one of my courses.

I look forward to hearing from you

Best, Claire